30-day return policy

Right of Revocation

Right of Revocation / Revocation Instruction

1.  As a customer you are entitled by German law to a right of revocation, about which the seller informs you in Point 2 in accordance with the legal requirements. Exemptions to the Right of Revocation are detailed in Point 3. In Point 4 you will find a standard contract-withdrawal form.

2. Examples for the Revocation Instruction

Sample Revocation Instruction

Revocation Instruction

Right of Revocation

You have the right to revoke this contract without stating any reasons within fourteen days.

The revocation period lasts fourteen days starting on the day that you or your nominated third-party, who is not the carrier, takes possession of the goods.

In order to exercise your right of revocation you must contact us (ENTERLOG Trade GmbH, Von-Hünefeld-Straße 2, 50829 Köln; Tel: +49 2215342-4012; Fax: +49 2215342-5012; email: info[at] and inform us with a clear declaration (e.g. letter sent by post, telefax oder email) of your decision to withdraw from the contract. You may use the attached sample revocation form, should you so wish.

In order to comply with the revocation period it is sufficient that the declaration regarding exercising your right of revocation is sent off before deadline expiry date.

Consequences of Revocation

Should you withdraw from this contract, we will return all payments received from you including delivery costs (except for additional costs arising from your not choosing the standard-delivery and the terms we offered) without delay within, at the latest, 14 days from the day we received notification of your contract revocation. To effect payment we will use the same means of payment which you used for the original transaction, unless something else was expressly agreed. No charges will be incurred for the re-payment. We can refuse to effect payment until the goods have been returned or you are able to provide documented proof that the goods have been returned, depending on which is the earlier date.

You must send back or hand back the goods to us without delay, at least within 14 days after informing us of the revocation of contract. To comply with the revocation period it is sufficient that the goods are sent off before the 14-day expiry date deadline.

You bear the immediate costs of the return shipment.

You are only responsible for any loss of value of the goods, should this loss of value arise from your effecting an unnecessary handling to check on the condition, characteristics or functionality of the goods.

3. The right of revocation is not applicable in contracts delivering sound or video-recordings or computer software in sealed packaging, if the packing-seal is removed after delivery.  

4. The seller provides information in accordance with the legal ruling as follows:

Sample Form

Sample revocation form

(If you intend to withdraw from the contract, please complete this form and send it to:)

- (ENTERLOG Trade GmbH, Von-Hünefeld-Straße 2, 50829 Köln; Fax: +49 2215342-5012; email: info[at]

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / provision of the following service (*)

- Ordered on (*) / received on (*)

- Name(s) of the consumer(s)

- Address(es) of the consumer(s)

- Signature(s) of the consumer(s) (paper notification only)

- Date

(*) delete as applicable

The Sample Revocation Instruction can be viewed at any time at